Refund & Returns Policy
Effective Date: 14 July 2026
Thank you for choosing Love Unfiltered, operated by Lea La Razz through www.lealarazz.com (“Website,” “we,” “our,” or “us”).
This Refund & Returns Policy explains how refunds, cancellations, returns, and exchanges are handled for products and services purchased through our Website.
By purchasing any product or service from Love Unfiltered, you agree to this Refund & Returns Policy.
- Digital Products
Love Unfiltered offers digital products, including but not limited to:
- eBooks
- Printables
- Worksheets
- Journals
- Templates
- Guides
- Digital planners
- Checklists
- Relationship games
- Conversation cards
- Online courses
- Downloadable resources
Because these products are delivered electronically and can be accessed immediately, all sales of digital products are final.
Once a digital product has been downloaded, accessed, or delivered, it is generally not eligible for a refund or exchange, except where required by applicable law.
- Online Courses
Access to online courses is provided immediately after purchase or according to the course schedule.
Due to the digital nature of course content:
- Course purchases are generally non-refundable after access has been granted.
- We do not provide refunds because a purchaser did not complete the course, changed their mind, lacked sufficient time, or did not achieve their desired results.
If you experience a genuine technical issue that prevents access to a purchased course, please contact us so we can work to resolve the problem.
- Memberships
The Love Unfiltered Membership provides ongoing access to exclusive resources, coaching features, printable downloads, and members-only content.
You may cancel your membership at any time.
Unless otherwise required by law:
- Membership fees already paid are non-refundable.
- Cancelling your membership stops future recurring payments but does not automatically entitle you to a refund for the current billing period.
- You will continue to have access until the end of your current paid subscription period unless otherwise stated.
- One-on-One Coaching
Coaching appointments may be rescheduled with reasonable advance notice.
If you need to reschedule, please notify us as soon as possible.
Unless otherwise agreed:
- Missed appointments without prior notice may be treated as completed sessions.
- Coaching sessions already delivered are non-refundable.
- If Love Unfiltered needs to cancel a coaching session, we will work with you to arrange a new appointment or, where appropriate, issue a refund for the affected session.
- Podcasts, Magazine and Free Content
The Love Unfiltered Podcast, Love Unfiltered Magazine, blog articles, newsletters, and free downloadable resources are provided without charge or under the applicable subscription terms.
These items are not eligible for refunds.
- Physical Products (If Offered)
If Love Unfiltered begins selling physical products in the future, additional return procedures may apply.
Where a physical product is eligible for return:
- The item must be unused, undamaged, and in its original packaging.
- Return requests must be made within the timeframe stated on the product page or as required by applicable law.
- Customers may be responsible for return shipping costs unless the product is defective or supplied in error.
Personalised, customised, or made-to-order items may not be eligible for return except where required by law.
- Incorrect or Corrupted Digital Files
If you receive:
- A corrupted file
- An incomplete download
- The wrong digital product
- A file that cannot reasonably be accessed due to a technical issue on our side
please contact us.
Where appropriate, we will:
- Provide a replacement file.
- Restore access.
- Correct the download.
- Provide another reasonable solution.
- Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us with your order details.
Where we can verify that a duplicate purchase occurred, we may, at our discretion and subject to applicable law, issue a refund or credit for the duplicate transaction.
- Fraudulent Transactions
We reserve the right to refuse refunds where we reasonably believe:
- Fraud has occurred.
- A payment dispute has been made in bad faith.
- Digital products have been copied or misused.
- Our services have been abused.
We may also suspend or terminate access to our Website or services in cases of suspected fraud.
- Chargebacks
If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to:
- Suspend access to purchased products or services.
- Cancel memberships.
- Terminate user accounts where permitted by law.
- Present evidence of your purchase and use of our services to the relevant payment provider.
Nothing in this section limits any rights you may have under applicable law.
- Consumer Rights
Nothing in this Refund & Returns Policy limits or excludes any rights that you may have under applicable consumer protection laws.
Where mandatory consumer protection legislation provides rights that cannot legally be excluded or limited, those rights will apply.
- Changes to This Policy
We may update this Refund & Returns Policy from time to time.
Changes become effective immediately upon publication on our Website unless otherwise stated.
Your continued use of our Website after changes are posted constitutes acceptance of the revised policy.
- Contact Us
If you have any questions about this Refund & Returns Policy, need assistance with a purchase, or wish to report a technical issue, please contact us using the contact information provided on www.lealarazz.com.
We aim to respond to enquiries as promptly as reasonably possible and will work with you to resolve genuine issues fairly and in accordance with applicable law.